South African Revenue Service Vacancies 2022 – Contact Centre Service Agent (x250) SARS Careers

South African Revenue Service Vacancies 2022 – SARS Careers. SARS vacancies in South Africa. SARS Government Vacancies 2022 @www.sars.gov.za.

Candidates who are looking for SARS Vacancies 2022. You are on the right website. We are providing here Current SARS Vacancies details for all the ZA Government job seekers. Every year South African Revenue Service hires for many types of Government Jobs vacancies. This year also South African Revenue Service Vacancies circular 2022 out for Candidates who are searching for Jobs in South African Revenue Service Government department. South African Revenue Service is one of the most government departments of South Africa. You can also Download the SARS Application form 2022 PDF for Government Jobs in South Africa.


South African Revenue Service Careers 2022 – for Contact Centre Service Agent and other Profiles Job Vacancy

South African Revenue Service Vacancies 2022: Job seekers who are citizens of Gauteng and try to find a government jobs in South African Revenue Service Vacancies. This is the great opportunity for all of them. Currently South African Revenue Service Recruitment 2022 available for various job seekers. The recruitment details for South African Revenue Service Vacancies is provided in the below section. Candidates advised that they download first the official announcement documents PDF and read all the South African Revenue Service Vacancies details given in the PDF then apply for current vacancies.

Check Latest South African Revenue Service Vacancies 2022

Name Of Profile Location Last Date
South African Revenue Service Officer Vacancies 2022 Alberton, Gauteng 27 January 2022
South African Revenue Service Manager Vacancies 2022 Alberton, Gauteng 27 January 2022
South African Revenue Service Specialist Vacancies 2022 Pretoria, Gauteng 27 January 2022
South African Revenue Service Developer Vacancies 2022 Pretoria, Gauteng 17 January 2022
Name of Department South African Revenue Service
Job Post Name Contact Centre Service Agent
Salary R85,143.00 Yearly
Location Durban, KwaZulu-Natal
Qualification Senior Certificate (NQF 4)
Last Date 17 January 2022

Job Description

Looking for a job to challenge your excellent customer service skills? Look no further…

SARS

Our mission is to set an inspirational vision to build “a smart modern SARS, with unquestionable integrity, trusted and admired”. It sets out a clear Strategic Intent “to follow the internationally recognized approach of Voluntary Compliance”, and further translates this intent into nine clear strategic objectives. As our customer contact centre agent, you’ll be tasked with the most important job at our company—customer satisfaction. You will be responsible for creating experiences for taxpayers and traders that have a direct impact in fostering sustainable economic growth and social development that serves the wellbeing of all South Africans.

WANTED

We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team who makes customer happiness their mission in life and creating awesome moments their specialty. You will join our current teams in Bellville – Cape Town, Durban – KZN, Doringkloof – Centurion or Alberton – Johannesburg. With your expertise, help ensure that each taxpayer who deals with us has an exceptional experience. As a Service Agent, you will work in a friendly team environment and have to be willing to go the extra mile. You will also have the opportunity to teach taxpayers online skills like using the SARS website, EFiling and troubleshoot practical process and system issues. The best part of this job is that you get to interact with taxpayers from all lifestyles and ensure you make South Africa great.

Ability

  • To identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation
  • To demonstrate concern for customer expectations and needs
  • To take all relevant details into account to ensure that a task is completed to required standards

Experience

  • Focuses ones efforts on discovering and meeting the customers or clients needs
  • Depth of understanding on tax related issues
  • The appropriate use of SARS Systems and methods to convert, store, protect, process, transmit and retrieve information

Knowledge

  • Recognises the importance of relationships as a fundamental business resource and makes attempts to build and maintain solid working
  • Clear knowledge and application of organisational administrative activities
  • Applies concepts of knowledge and skill and requires guidance but not constant supervision

Your main focus will be on:

  • Ensure that all walk-in inbound and outbound queries for a single tax product are promptly, effectively & efficiently answered or resolved.
  • Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
  • Communication of transactional outputs and queries in area of work.
  • Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
  • Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
  • Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
  • Embrace change initiatives and positively contribute to the success thereof within area of accountability.
  • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
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Some of the competencies we are looking for in an ideal candidate:

  • Great communicator
  • 2+ years experience in customer service
  • Tertiary qualification an added advantage
  • Multi-task like a pro
  • Great business English both written and spoken
  • Be highly efficient on a computer (essential)
  • Fast learner
  • Creative and forward thinking (takes initiative) while being able to work in a highly scripted and monitored environment
  • Logical approach to problem solving (root cause analysis)
  • Assertive and confident in their own decisions – this includes dealing with difficult customers, but being professional about it at all times
  • Great team player – you need to be willing to jump in and assist when/where needed
  • Attention to detail

Governance

  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

  • Develop productive working relationships with team members, Ops Managers and key role players in the business to support contracted work outputs.
  • Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

  • Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

  • Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural Competencies:

  • Fairness and Transparency
  • Accountability
  • Stakeholder Engagement and Management
  • Honesty and Integrity
  • Trust
  • Respect
  • Customer Service

Technical Competencies:

  • Customer Relationship Management
  • Service Delivery
  • Administrative Support
  • Tax Knowledge
  • Standard operating procedure compliance
  • SARS Systems Products
  • Understand, follow and give instructions

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable

Qualifications and Experience

Education and Experience:

  • Senior Certificate (NQF 4) AND 2 years’ experience in a Customer Service environment

The ideal candidate will have the following competencies:

How to Apply for South African Revenue Service Vacancies 2022:

To apply for South African Revenue Service Jobs, you have to follow the following steps.

  • First of all, you have to create your account on the official website of South African Revenue Service.
  • After this you will have to login your account.
  • After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
  • Once you select the profile, you will have to fill the application form.
  • Fill the application form carefully.
  • After filling the form, click on submit button and wait for the process to complete.
  • Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply Online @ SARS Careers Portal


South African Revenue Service Careers 2022 – for Officer: C&E Administration Vacancy

South African Revenue Service Vacancies 2022: Job seekers who are citizens of Gauteng and try to find a government jobs in South African Revenue Service Vacancies. This is the great opportunity for all of them. Currently South African Revenue Service Recruitment 2022 available for job seekers. The recruitment details for South African Revenue Service Vacancies is provided in the below section. Candidates advised that they download first the official announcement documents PDF and read all the South African Revenue Service Vacancies details given in the PDF then apply for current vacancies.

Name of Department South African Revenue Service
Job Post Name Officer: C&E Administration
Salary R194,820.00 Yearly
Location Komatipoort, Mpumalanga
Qualification NQF 4
Last Date 05 Nov 2021

Job Description

Outputs

  • Assist with functional and administrative tasks and procedures relating to the functional area.
  • Assist and support management regarding various management, contractual and administrative tasks where relevant.
  • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards
  • Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
  • Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
  • Contribute to the successful implementation of change initiatives by providing support in area of work.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.
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Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards..

Finance

  • Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Compliance:

  • Security Clearance: GOC Confidential

Behavioural competencies:

  • Fairness and Transparency
  • Accountability
  • Conceptual ability
  • Trust
  • Respect
  • Honesty and Integrity
  • Attention to detail
  • Building Sustainability

Technical competencies:

  • Administrative Support
  • Reporting
  • Service Delivery
  • Functional Policies & Procedures
  • Events, Meeting or Task Coordination
  • Efficiency Improvement
  • Standard operating procedure compliance
  • Planning & Organising
  • Record Maintenance
  • Quality Control
  • Communication Skills

Qualifications and Experience

Education and Experience

  • Relevant Higher Certificate   (NQF 5) AND 2 years’ experience in office administration

ALTERNATE

  • Senior Certificate (NQF 4) AND 3 years’ experience in office administration.
  • knowledge of Customs environment will be considered as an added advantage

How to Apply for South African Revenue Service Vacancies 2022:

To apply for South African Revenue Service Jobs, you have to follow the following steps.

  • First of all, you have to create your account on the official website of South African Revenue Service.
  • After this you will have to login your account.
  • After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
  • Once you select the profile, you will have to fill the application form.
  • Fill the application form carefully.
  • After filling the form, click on submit button and wait for the process to complete.
  • Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply Online @ SARS Careers Portal


South African Revenue Service Careers 2022 – for Senior Manager Vacancy

South African Revenue Service Vacancies 2022: Job seekers who are citizens of Gauteng and try to find a government jobs in South African Revenue Service Vacancies. This is the great opportunity for all of them. Currently South African Revenue Service Recruitment 2022 available for job seekers. The recruitment details for South African Revenue Service Vacancies is provided in the below section. Candidates advised that they download first the official announcement documents PDF and read all the South African Revenue Service Vacancies details given in the PDF then apply for current vacancies.

Name of Department South African Revenue Service
Job Post Name Senior Manager
Salary R11,31,338  Yearly
Location Pretoria, Gauteng
Qualification Postgraduate Diploma
Last Date 6 October 2021

Job Description

Job Purpose

To formulate the Excise strategy and associated delivery plans related to multiple practice areas, ensuring practice integration and operational implementation by providing assistance with prioritisation, planning, management and reporting and management of a programme of projects and related activities to achieve Excise Portfolio objectives. Driving the implementation of the key Excise priorties including Authorised Economic Operator, Excise Compliance Report and Excise Risk Management.

Outputs

  • Ensure that a change programme is in place to ensure the achievement of the objectives that have been set and that the business benefits are realised within the terms of the business case.
  •  Ensure accurate estimates of scope, schedule, resources, assumptions, and risk for the organisation solution.
  • Lead the risk management planning for the solution and ensure compliance with the delivery frameworks and security/privacy policies.
  • Monitor overall progress and initiate corrective action as appropriate, including updating project managers’ plans, to ensure that deliverables are produced on time and within budget.
  • Drive regular formal reviews of the programme and its achievements, to assess critically the work carried out, project risks, benefits obtained and report on project and programme progress.
  • Put in place systems, processes and measures to ensure that exceptions, slippage and issues of priority are effectively managed.
  • Drive complex projects/programs from design and development to production in line with project deliverables, goals and milestones.
  • Ensure that the organization’s project methodologies, procedures and governance are followed on all projects and programs.
  • Manage and co-ordinate the programme’s Customs & Excise portfolio of projects, on a day to day basis, to ensure maximum efficiency in the allocation of common resources and skills.

Governance

  • Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
  • Manage and or advise on the translation and application of policy in a specific functional area.
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People

  • Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
  • Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
  • Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
  • Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.

Finance

  • Implement and monitor financial control, management of costs and corporate governance in area of accountability.
  • Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

  • Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
  • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
  • Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.

Behavioural competencies:

  • Fairness and Transparency
  • Accountability
  • Conceptual ability
  • Trust
  • Respect
  • Honesty and Integrity
  • Attention to detail
  • Building Sustainability

Technical competencies:

  • Functional Policies and Procedures
  • Managerial Budgeting
  • Tax Knowledge
  • Project Financial Control and Reporting
  • Project Management
  • Business Knowledge
  • Strategic Planning
  • Excise and Customs Knowledge
  • Effective Business Communication
  • Problem Analysis and Judgement
  • Planning, Management and Measurement
  • Decisiveness
  • Business Acumen

Qualifications and Experience

Education and Experience

Relevant Honours / Postgraduate Diploma (NQF 8) AND 10-12 years’ experience in Excise Risk management, Excise AEO and Excise Compliance processes within an excise environment, of which 3-4 years ideally at management level.

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 15 years experience in Excise Risk management, Excise AEO and Excise Compliance processes within an excise environment, of which 3-4 years ideally at management level.

How to Apply for South African Revenue Service Vacancies 2022:

To apply for South African Revenue Service Jobs, you have to follow the following steps.

  • First of all, you have to create your account on the official website of South African Revenue Service.
  • After this you will have to login your account.
  • After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
  • Once you select the profile, you will have to fill the application form.
  • Fill the application form carefully.
  • After filling the form, click on submit button and wait for the process to complete.
  • Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply Online @ SARS Careers Portal


SARS Vacancies 2022 – South African Revenue Service Careers Portal @www.sars.gov.za

South African Revenue Service Vacancies 2022: Job seekers who are citizens of South Africa and try to find government jobs in SARS Vacancies. This is a great opportunity for all of them. Currently SARS Recruitment 2022 available for CUSTOMER SERVICE AGENT job position. The SARS recruitment details for South African Revenue Service Vacancies are provided in the below section. Candidates advised that they download first the official announcement documents PDF and read all the South African Revenue Service Vacancies 2022 details given in the PDF then apply for current vacancies.

The South African Revenue Service (SARS) requires the services and skills of qualified individuals for the below-mentioned positions that are available in the following regions: Pretoria, Johannesburg, Bloemfontein, Durban, Kimberley, Polokwane, Umtata, Thohoyandou, Cape Town, Mafikeng, Port Elizabeth, Nelspruit, and East London:

South African Revenue Service Vacancies 2022 Brief Information

Name of Department South African Revenue Service (SARS)
SARS Job Post Name CUSTOMER SERVICE AGENT
Salary R382,614 per year
Last Date Not Mentioned
SARS Jobs Required Qualification NQF Level 8 Legal
Minimum Job Requirements: Qualification @

  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face/ contact centre/ call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

@

SARS Vacancies 2022 Details By Centres

Name of the Branch Total Vacancy
Alberton 33
Bellville 47
Doringkloof 36
Durban 34
Total 150

SARS Vacancies 2022 Details By Branch

Name of the Branch Total Vacancy
Alberton, Boksburg, Edenvale, Nelspruit, Nigel, Rissik, Soweto, Vereeniging, Witbank 33
Ashlea Gardens, Doringkloof, Giyane, Lebowakgomo, Polokwane, Pretoria North, Rustenburg, Sibasa 32
Durban, East London, Mthatha, Pinetown, Port Elizabeth, Port Shepstone, Richards Bay, Uitenhage, Umhlanga ridge 31
Bellville, Bethlehem, Bloemfontein, George, Kimberley, Mitchell’s Plain, Upington, Worcester 26
Total 122

South African Revenue Service Vacancies 2022 Qualification:

  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face/ contact centre/ call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

Key Performance Areas: @SARS Careers Portal

  • Stakeholder engagement
  • Customer Relationship Management 
  • Administrative Support
  • SARS system products
  • Tax knowledge
  • Basic IT Support
  • Building sustainability
  • Attention to detail
  • Planning and Organising
  • Standard system products
  • Organisational Awareness
  • Fairness
  • Integrity
  • Accountability
  • Excellent interpersonal and communication skills

Apply Online @ SARS Careers Portal

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